We send out all smaller orders using Royal Mail Delivery / proof of posting . (This is not a next day delivery service).
Our larger orders (within mainland UK only) are sent with Fedex courier.
All deliveries will require a signature. Please supply us with a suitable address so your delivery can be signed for.
We do get charged by the courier for any items returned, this cost will be passed onto the client and a further delivery cost will be charged to resend the item(s).
If your order arrives damaged.
Please do not sign for any items if the packaging looks damaged upon arrival. If your order is damaged inside your box when it reaches you, please contact us within 48hrs, so we can contact the courier / Royal Mail.
Please keep the packaging and the contents until we have discussed this with you.
If you contact us after this time we won't be able to refund or send out a duplicate order.
Next Day Delivery:
If you would like your order to be sent express next day delivery, we can arrange this for you. This will cost *£8.95 per delivery. We can also arrange a delivery for am/pm and Saturdays. Please contact us for further details and a cost for these services.
*This may cost more for larger orders or for those that require extra insurance, We will advise you of this.
Please note if choosing this delivery option for handmade/personalised orders, we have to physically make your order before it can be sent. Although your order will be treated with the highest of priority, to send the very same day isn't always possible.
But your order will be sent out as 'next day delivery' once it has been made.
Please do contact us if you have any questions.
Sending Over Seas:
We are happy to send outside of the UK. The cost will vary upon each order depending on the size, weight and value.
We will work out the best way to send it to you. Please contact us for further details and a cost.
There may be extra charges towards postage for items delivered to Northern Ireland, Channel Islands, Eire and other places outside of mainland UK. We will contact you with these extra charges if these apply.
Handmade / personalised items may take up to 6 weeks to be made.
This is after the proof has been agreed or your personalised information supplied to us. Please let us know if your order is required urgently or by a particular date at the time of ordering.
We can then fast track your order if required.
We will email you to let you know when your order is ready.
Other orders may take upto 4 weeks to be despatched. If an order is required urgently an additional fee may be charged for next day delivery or to fast track your order.
A 50% deposit is required & is non-refundable once you’ve placed your order. Your stationery proofs will be sent to you, once the deposit has been paid. Please note orders placed at short notice, Save the Dates & orders under £100 will need paying for in full at the time of ordering.
The £20 booking fee is non refundable once any part of the order has been started or cancelled part way through.
There will be a 10% surcharge for any late payments. A late payment constitutes payment received after ‘pay by date’.
There will be a 10% surcharge for any information supplied after your deadline.ie..any work that requires a proof, tableplan details, guest names, personalised information etc..
The balance of your invoice must be settled before your order leaves our studio.
Proof reading is down to you, the client. Any amendments after approval will be charged accordingly. The stationery proofs must be signed & sent back to Funky Fairies before your order can be started. We offer 1 free set of proofs. Any amendments after this that you may wish to make will be charged per unit plus postage. If the amendments are due to our error there will be no charge.
If an order is cancelled, all work carried out that exceeds the 50% deposit must be paid for.
Any changes to tableplans made the week before the wedding will be charged at £8.00 per table to cover costs of extra work.
Delivery charges may vary & will be added to your final invoice. All deliveries require a signature upon arrival. - Please see under DELIVERY for further details.
Prices for Order of Service are based on 4 pages. Any more required will be charged an extra 20p per extra page. If you require guest names to be printed on invitations or place cards there is a charge of 20p per item.
This is not a discountable item.
Personalised details are required electronically. If this is not possible charges may apply. Please email all work as you would like it printed using correct grammar and correct casings.
When receiving an invoice in advance, these prices are quotes and may change later when your (the client) final numbers are confirmed or if the prices on the website have increased.
We offer a 10% discount off our luxury wedding stationery after ordering and paying for our save the dates. This discount is only applicable on the luxury stationery ranges and not the budget invitations. Table plans and table number/name cards and albums are also not included in this offer.
All designs are covered by copyright Funky Fairies designs.
We do not accept returns on any handmade products.
There may be additional charges for personalising & changing colours or designs. This charge will be confirmed with you when your order is placed via email or over the phone.
Any handmade / personalised items may vary slightly & may also vary slightly from the pictures shown on the website.
All favours are sold empty.
All favour fillings are sold seperately.
The colours of the sweets and lollies may vary with each batch ordered in and from what is shown on the website. Please keep this in mind if you are ordering a small amount as samples, if you are ordering at different times or if you are adding to an existing or previous order.
No refunds on handmade or personalised items. We do offer a proof service on the stationery.
We offer a 14 day return service on any items that are not handmade. These items must be returned to us at the customers cost & in resalebale condition.
If an order is cancelled, all work carried out at that time must be paid for, this mainly applies to personalised and handmade items. An admin fee may also apply.
All designs are copyright of Funky Fairies.
No pictures are to be taken from this site without permission.
Prices are subject to change at our discretion.
We have the right to refuse any order placed.
We reserve the right to update our terms and conditions and any time.